Privacy Policy

Integrated Sports and Spinal Clinic

Integrated Sports and Spinal Clinic respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988, the Australian Privacy Principles and other applicable health records and professional obligations.

This Privacy Policy explains how we collect, use, store, disclose, protect and manage personal information, including health information.

1. Who we are

Integrated Sports and Spinal Clinic provides osteopathic and related healthcare services.

Clinic: Integrated Sports and Spinal Clinic
Address: 2/2 Classic Way, Burleigh Waters, Queensland, 4220
Phone: 0425 876 929
Email: integratedsportsandspinal@gmail.com
Website: www.integratedsportsandspinalclinic.com

2. What personal information we collect

We collect personal information that is reasonably necessary for us to provide healthcare services and operate our clinic.

This may include:

your name, date of birth, address, phone number and email address
emergency contact details
occupation, lifestyle, sport, exercise or activity information relevant to your care
medical history, symptoms, injuries, conditions and treatment history
clinical examination findings, treatment notes and management plans
consent forms and intake forms
referral letters, imaging reports, medical reports and correspondence from other health providers
Medicare, private health insurance, third-party insurer or claim details, where relevant
appointment history, billing information and payment records
information you provide through our website, online booking system, forms, phone, SMS or email.

Health information is sensitive information and is handled with a higher level of privacy protection.

3. How we collect personal information

We may collect personal information directly from you when you:

make an appointment
complete a new patient form or consent form
attend a consultation
contact us by phone, email, SMS or through our website
use our online booking system
pay for services.

We may also collect information from third parties where it is relevant to your care or the operation of the clinic. This may include:

referring doctors or other health practitioners
specialists, imaging providers or pathology providers
insurers, employers, case managers or legal representatives, where applicable and with appropriate authority
parents, guardians or carers, where appropriate.

4. Why we collect personal information

We collect personal information so that we can:

assess, diagnose, treat and manage your health concerns
provide osteopathic and related healthcare services
keep accurate clinical records
communicate with you about appointments, treatment, accounts and clinic matters
communicate with other health providers involved in your care, where appropriate
prepare reports or correspondence where requested or required
process payments, private health insurance claims, Medicare or third-party claims, where relevant
comply with legal, professional, regulatory and insurance obligations
manage complaints, enquiries and feedback
improve the operation and quality of our clinic services.

If you do not provide relevant personal or health information, we may be unable to provide appropriate care or services.

5. How we use and disclose personal information

Your personal information may be used by authorised practitioners and administrative staff for the purpose of providing healthcare and operating the clinic.

We may disclose personal information where reasonably necessary to:

other health practitioners involved in your care
Medicare, private health insurers, third-party insurers or claims bodies, where relevant
software, IT, booking, payment, accounting, email, website or administrative service providers who assist our clinic operations
professional advisers, insurers or legal representatives, where necessary
regulatory, government or law enforcement bodies where required or authorised by law
another person or organisation where you have given consent.

We do not sell your personal information.

6. Software and service providers

Integrated Sports and Spinal Clinic may use third-party systems to help operate the clinic. These may include practice management software, online booking systems, exercise prescription software, email systems, payment systems, website providers, accounting software and email newsletter platforms.

At the time of this policy, this may include systems such as Cliniko for practice management, Physitrack for exercise prescription and FloDesk/Mailchimp for general educational material or newsletter communications, Wix as our website host and HICAPS with EFTPOS for point of claim and payment services.

Where we use third-party providers, we take reasonable steps to use providers with appropriate privacy and security safeguards.

7. Storage and security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored in electronic practice management systems, secure business systems, email systems, payment systems and, where applicable, paper-based records.

Security measures may include password-protected systems, restricted staff access, secure storage of physical records, staff confidentiality obligations, software security controls and reasonable administrative, technical and physical safeguards.

8. Overseas disclosure

Some software, cloud, booking, email, payment, website, accounting or administrative service providers used by the clinic may store, process or access information outside Australia.

Where this occurs, we take reasonable steps to use service providers with appropriate privacy and security safeguards. The countries where information may be stored or accessed may vary depending on the service provider used at the time.

9. Overseas patients and non-Australian privacy laws

Integrated Sports and Spinal Clinic is based in Queensland, Australia and provides services primarily to patients attending our Australian clinic.

Our handling of personal information is governed by Australian privacy and health records laws. If privacy laws from another jurisdiction apply in a particular circumstance, we will take reasonable steps to comply with those obligations where required.

10. Accessing or correcting your personal information

You may request access to the personal information we hold about you. You may also ask us to correct information if you believe it is inaccurate, incomplete, out of date or misleading.

Requests should be made in writing using the contact details below:

Email: integratedsportsandspinal@gmail.com
Address: 2/2 Classic Way, Burleigh Waters, Queensland, 4220

We may need to verify your identity before releasing information.

In some circumstances, access may be refused or limited where permitted by law, such as where providing access would pose a serious threat to health or safety, unreasonably impact another person’s privacy, or where legal restrictions apply.

If we refuse access or correction, we will explain the reason where it is reasonable and lawful to do so.

11. Privacy complaints

If you believe your personal information has been mishandled, please contact us first so we can try to resolve the issue.

Privacy complaints can be made to:

Integrated Sports and Spinal Clinic
Email: integratedsportsandspinal@gmail.com
Phone: 0425 876 929
Address: 2/2 Classic Way, Burleigh Waters, Queensland, 4220

We will acknowledge your complaint, review the matter and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

12. Retention, destruction and de-identification

We retain health records and personal information for as long as required by law, professional obligations, insurance requirements and legitimate business needs.

When personal information is no longer required, and we are legally permitted to do so, we will take reasonable steps to securely destroy or de-identify it.

13. Website, cookies and third-party links

When you visit our website, we may collect limited information such as browser type, operating system, pages visited and website usage information. This information may be used to understand website traffic and improve the website experience.

Our website may use cookies. You can choose to disable cookies through your browser settings, although this may affect some website functions.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external websites.

14. Marketing and educational communication

From time to time, we may send general clinic updates, health education or service information. You may opt out of marketing or newsletter communication at any time by using the unsubscribe function or contacting the clinic.

We will not use your health information for direct marketing without appropriate consent.

15. Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our clinic operations, legal obligations or privacy practices.

The most current version will be available on our website.

Last updated: 11/06/2026